Frequently asked questions

At Decorrizz India, we understand the value and delicacy of your chosen home decor pieces. Our commitment to delivering them to you in pristine condition is unwavering. That's why we take extra care in packing fragile items with precision and expertise. Our Experienced Packaging Team Behind every successful delivery is a team of experts who are dedicated to ensuring the safe arrival of your order. Our packaging team consists of experienced professionals who are well-versed in handling fragile items with the utmost care. Drop and Pressure Tested Protective Multilayer Packaging We believe in going the extra mile to safeguard your cherished decor. To achieve this, we employ a meticulous approach to packaging, which includes drop and pressure testing. Each fragile item is carefully wrapped and enclosed in multiple layers of protective materials. This multilayer packaging serves as a shield against any potential impacts or external pressures during transit. Large Fragile Products: Thermacoal and Wooden Box For our larger and especially delicate items, we take additional precautions. These items are packaged with the utmost care by placing them inside a specially crafted wooden box, ensuring an added layer of protection. There is a cushioning of high-quality thermacoal inside the wooden box, further enhancing the structural integrity of your order. Guaranteed Safe Delivery Our commitment to you is a guaranteed safe delivery experience. When you choose Decorrizz India, you can be confident that your fragile decor items will reach you in impeccable condition. We understand that each piece represents not just an accessory but an expression of your style and taste. Should you ever have any concerns about the packaging or condition of your order upon delivery, please don't hesitate to contact our customer support team. We are here to address any inquiries or issues promptly and professionally. Thank you for entrusting us with your home decor needs. Decorrizz India is dedicated to ensuring that your decor pieces arrive at your doorstep as beautiful and flawless as when they left our workshop. Your satisfaction is our highest priority, and we take great pride in providing you with a truly safe and secure delivery experience.

Ready-to-ship items: 1-2 days. Made-to-order items: 10-15 days. Custom designs: Dispatch time varies based on customization and timeline.

Yes, expedited dispatch for custom orders incurs additional costs due to the allocation of dedicated resources for rapid production. Standard dispatch is more budget-friendly but takes longer.

Decorrizz India values the efficient and secure delivery of our products to our customers. To achieve this, we have established partnerships with a range of reputable courier services, ensuring that each shipment is handled with care and delivered promptly. We collaborate with leading delivery services such as Delhivery, FedEx, DHL, Xpressbees, and DTDC. The choice of courier service for your order may vary depending on several factors, including the product type and size. For the shipment of extra-large and large-sized products, we primarily utilize Delhivery to guarantee the safe and reliable transportation of these items. Delhivery's expertise in handling oversized products aligns perfectly with our commitment to delivering your orders in excellent condition. Rest assured that regardless of the courier service employed, we are dedicated to providing you with a seamless and dependable delivery experience for all our products at Decorrizz India. Your satisfaction remains our top priority.

You can't select a specific courier at checkout, but our logistics team ensures efficient dispatch using trusted services. For special requests, please contact our customer support team. Thank you for choosing Decorrizz India!

Once your order is dispatched, you'll receive a tracking link via email and SMS. You can also track it through your personal dashboard on our website.

Delivery times within India are: Ready-to-ship items: 7-15 days, Made-to-order items: 10-20 days, Custom designs: Varies based on customization. We aim to get your beautiful decor to you as quickly as possible!

Absolutely! If you need to update your shipping address or delivery instructions after placing an order, just contact our customer support team at support@decorrizzindia.com. We'll make sure your order reaches the right place.

At Decorrizz India, we understand the importance of customer satisfaction. If, for any reason, you are not satisfied with your customized made-to-order item, you have the option to return it. However, please note that the customer is responsible for covering the shipping charges associated with the return.

The refund process will be initiated once the returned product is sold on our website. We believe in providing a fair solution, and to expedite the process, we offer an immediate 50% refund for customers who require a quicker resolution.

Our aim is to ensure that you are happy with your purchase, and we appreciate your understanding of our return policy. If you have any specific concerns or questions regarding your order, feel free to reach out to our customer support team. We are here to assist you throughout the entire process. Thank you for choosing Decorrizz India for your customized home decor needs.