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  • Can I change my shipping address or update delivery instructions after placing my order?
    Yes, at Decorrizz India, we understand that circumstances can change, and we aim to accommodate your needs to the best of our abilities. If you need to make changes to your shipping address or update delivery instructions after placing your order, please contact our customer support team promptly. You can reach out to us via email at Support@decorrizzindia.com with your request, and our dedicated support team will assist you in ensuring that your order is delivered to the correct address or with the updated instructions. We appreciate your business and are committed to providing you with a smooth and hassle-free shopping experience. If you have any further questions or require assistance, please don't hesitate to reach out to our customer support team, and we will be happy to assist you."
  • What is the estimated delivery time for orders within India?
    Ready to move Minimum: 7 to 10 days Maximum: 10 to 15 Days Made to order Minimum: 10 to 15 days Maximum: 15 to 20 Days
  • How does the cost for expedited dispatch of custom orders compare to standard dispatch times?
    At Decorrizz India, we also offer the opportunity for our valued customers to transform their creative visions into tangible decor pieces. If you opt for custom designs or seek personalization, the dispatch time will be influenced by the extent of customization and your desired timeline. For those who prioritize expediency and require swift dispatch, we offer an exclusive service. In such cases, we allocate dedicated resources and a specialized unit to your project to ensure rapid production and dispatch. This premium service comes with an associated cost that corresponds to the speed and priority of your request. Conversely, if you have a more flexible timeframe and budget considerations, the dispatchment of custom or highly personalized projects may extend beyond our standard timelines. This allows for meticulous attention to detail and a thorough crafting process. At Decorrizz India, we are committed to accommodating your individual preferences, whether they entail prompt dispatch or a more leisurely pace, always ensuring that the end result reflects your unique vision and meets your expectations.
  • How can I track my order once it's been dispatched?
    At Decorrizz India, we understand the importance of keeping our valued customers informed about the status of their orders. After your order has been dispatched, you will receive a comprehensive tracking link via both email and SMS notifications. This link will provide you with real-time updates on the whereabouts and progress of your order throughout its journey to your doorstep. Additionally, you can conveniently access the tracking information through your personal dashboard on our website. It will also be visible in the order summary section, allowing you to stay up-to-date with the status of your order at your convenience. Our commitment is to ensure that you have complete visibility and transparency regarding the delivery of your order, and we strive to make the tracking process as seamless as possible. Should you have any further questions or require assistance with tracking your order, our dedicated customer support team is here to assist you. Thank you for choosing Decorrizz India, and we look forward to providing you with a delightful shopping experience
  • Is there a choice of courier services available for customers to select from during the checkout process?
    At Decorrizz India, we deeply value the convenience and satisfaction of our customers when it comes to the delivery of their orders. For standard individual orders, our dedicated logistics team ensures that your products are dispatched with the utmost care and efficiency using our trusted courier services. However, we understand that some customers may have preferences for specific courier services. It's important to note that for standard individual orders, the option to choose a courier service during the checkout process may not be available. Rest assured, our priority is to provide a reliable and seamless delivery experience for all our customers. If you have any special requests or concerns regarding the choice of courier service for your order, please feel free to contact our customer support team, and we will do our best to accommodate your needs and provide further assistance. Thank you for choosing Decorrizz India for your home decor needs, and we look forward to serving you with excellence.
  • How long does it take for my order to be dispatched?
    At Decorrizz India, our commitment to delivering your orders promptly is tailored to the nature of the products you choose. For small or standard-sized ready-to-ship items, our dispatch process is swift, typically taking no more than 1 or 2 days. This ensures that your order swiftly transitions from our warehouse to its journey towards your doorstep, providing you with a quick and efficient service. Conversely, our large-sized made-to-order products are a testament to craftsmanship and uniqueness. These items are meticulously created to meet your exact specifications, a process that demands the utmost precision and dedication. Therefore, it is customary for such bespoke pieces to undergo an extended dispatch period, usually ranging from 10 to 15 days. This duration allows our skilled artisans the necessary time to craft and perfect each element, ensuring that the end result is nothing short of exceptional. At Decorrizz India, we take pride in managing the dispatch of your orders with the utmost professionalism, ensuring that every product, regardless of its size or complexity, reaches you in impeccable condition and within the expected timeframe. if you orde At Decorrizz India, we also offer the opportunity for our valued customers to transform their creative visions into tangible decor pieces. If you opt for custom designs or seek personalization, the dispatch time will be influenced by the extent of customization and your desired timeline. For those who prioritize expediency and require swift dispatch, we offer an exclusive service. In such cases, we allocate dedicated resources and a specialized unit to your project to ensure rapid production and dispatch. This premium service comes with an associated cost that corresponds to the speed and priority of your request. Conversely, if you have a more flexible timeframe and budget considerations, the dispatchment of custom or highly personalized projects may extend beyond our standard timelines. This allows for meticulous attention to detail and a thorough crafting process. At Decorrizz India, we are committed to accommodating your individual preferences, whether they entail prompt dispatch or a more leisurely pace, always ensuring that the end result reflects your unique vision and meets your expectations.
  • I received my customized made-to-order item from Decorrizz India, but it doesn't meet my expectations. What should I do?
    At Decorrizz India, we understand the importance of customer satisfaction. If, for any reason, you are not satisfied with your customized made-to-order item, you have the option to return it. However, please note that the customer is responsible for covering the shipping charges associated with the return. The refund process will be initiated once the returned product is sold on our website. We believe in providing a fair solution, and to expedite the process, we offer an immediate 50% refund for customers who require a quicker resolution. Our aim is to ensure that you are happy with your purchase, and we appreciate your understanding of our return policy. If you have any specific concerns or questions regarding your order, feel free to reach out to our customer support team. We are here to assist you throughout the entire process. Thank you for choosing Decorrizz India for your customized home decor needs.
  • How you pack fragile items?
    At Decorrizz India, we understand the value and delicacy of your chosen home decor pieces. Our commitment to delivering them to you in pristine condition is unwavering. That's why we take extra care in packing fragile items with precision and expertise. Our Experienced Packaging Team Behind every successful delivery is a team of experts who are dedicated to ensuring the safe arrival of your order. Our packaging team consists of experienced professionals who are well-versed in handling fragile items with the utmost care. Drop and Pressure Tested Protective Multilayer Packaging We believe in going the extra mile to safeguard your cherished decor. To achieve this, we employ a meticulous approach to packaging, which includes drop and pressure testing. Each fragile item is carefully wrapped and enclosed in multiple layers of protective materials. This multilayer packaging serves as a shield against any potential impacts or external pressures during transit. Large Fragile Products: Thermacoal and Wooden Box For our larger and especially delicate items, we take additional precautions. These items are packaged with the utmost care by placing them inside a specially crafted wooden box, ensuring an added layer of protection. Surrounding this wooden box is a cushion of high-quality thermacoal, further enhancing the structural integrity of your order. Guaranteed Safe Delivery Our commitment to you is a guaranteed safe delivery experience. When you choose Decorrizz India, you can be confident that your fragile decor items will reach you in impeccable condition. We understand that each piece represents not just an accessory but an expression of your style and taste. Should you ever have any concerns about the packaging or condition of your order upon delivery, please don't hesitate to contact our customer support team. We are here to address any inquiries or issues promptly and professionally. Thank you for entrusting us with your home decor needs. Decorrizz India is dedicated to ensuring that your decor pieces arrive at your doorstep as beautiful and flawless as when they left our workshop. Your satisfaction is our highest priority, and we take great pride in providing you with a truly safe and secure delivery experience.
  • Which courier service does Decorrizz India typically use for product deliveries?
    Decorrizz India values the efficient and secure delivery of our products to our customers. To achieve this, we have established partnerships with a range of reputable courier services, ensuring that each shipment is handled with care and delivered promptly. We collaborate with leading delivery services such as Delhivery, FedEx, DHL, Xpressbees, and DTDC. The choice of courier service for your order may vary depending on several factors, including the product type and size. For the shipment of extra-large and large-sized products, we primarily utilize Delhivery to guarantee the safe and reliable transportation of these items. Delhivery's expertise in handling oversized products aligns perfectly with our commitment to delivering your orders in excellent condition. Rest assured that regardless of the courier service employed, we are dedicated to providing you with a seamless and dependable delivery experience for all our products at Decorrizz India. Your satisfaction remains our top priority.
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